Case study · Canada
CanadaField service and IoT workflows for water utilities
Redesigned the field-technician mobile app and operations dashboard by mapping journeys, removing bottlenecks, and connecting in-field work to the main cloud platform.
Role
Sr. UI/UX Designer
RoleScope
iOS · Android · Cloud dashboard · 3 years
ScopeTools
Figma, Photoshop, Illustrator
Tools01 Context
Who, why, and what
01 ContextWater utility teams needed field and operations workflows that stayed connected across mobile and cloud products.
Designed forField technicians and water utility operations teams
02 Problem
What needed to change
02 ProblemTechnicians needed reliable mobile workflows in the field while operations teams needed the same work to stay visible in the cloud.
03 Approach
What I did
03 ApproachI traced how alarms, asset information, and offline work moved between technicians and the operations team.
- Mapped technician journeys across mobile field work and cloud operations.
- Reorganized the information architecture around alarms, assets, and work in progress.
- Designed for offline usability and a clearer connection between field and office teams.
04 Solution
What shipped
04 SolutionA connected mobile and cloud experience organized around the technician's next task and the team's live operational picture.
Rebuilt IA around live alarms, asset data, offline work, and technician usability
05 Reflection
What stayed with me
05 Reflection